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Customer Service

Customer Service

A TOTAL EXPERIENCE

We want you to an experience that will make you want to come back again and again and tell everyone you know.  Four things will give you a TOTAL EXPERIENCE

1.  TOTAL SATISFACTION.....Not washed? Not Worn? Not a problem!  We will Cheerfully and promptly refund your money, replace the item or give you a store credit up to 365 Days after your purchase.  Your TOTAL SATISFACTION is our ambition.

2.  TOTAL STYLE.....We have the latest styles in our store or on-line.  Whatever your budget or taste, we have something that will delight you.

3.  TOTAL QUALITY.....You can be assured that the products you buy from Total Scrubs will meet your expectation for quality.  We can also embroider in house.  Plus we offer shipping to anywhere in the USA.

4.  TOTAL SERVICE.....This sets us apart from every other place that sells scrubs.  Our team members are knowledgeable, friendly and anxious to serve you.

How to contact us


Check out our
Contact Us page for contact details.

How to return a product to us

Not Washed? Not Worn? Not a problem!


 
We will cheerfully and promptly refund your money, replace the item or give you a store credit up to 365 days after your purchase.  Your TOTAL SATISFACTION is our ambition.

You can visit our location(s) to exchange or return your item(s) or return by mail. Understandably, we cannot accept returns of items that are worn, altered, laundered, embroidered, screen printed or damaged by the purchaser. Items should be in original condition and packaging with all tags and labels as shipped. Footwear must be clean and in original condition. Please try on your shoes on a clean, dry surface to avoid discoloration to the white soles.

Shipping and handling costs are not refundable. To assure proper credit, all returns are subject to inspection upon receipt. There are two ways to return an item: 1) Bring it to our store(s) with your receipt: 1350 E Main Ste B Lehi, UT 84043 2) Mail it with your receipt by using the return shipping information provided here. Ship via insured mail or carrier. Return shipping cost and original shipping and handling are not refundable unless item is manufacturer defective when shipped. If you would like to make an exchange, please refer to the sizing charts to assure proper fit and note "exchange" on the return label. 1350 E Main Ste B Lehi, UT 84043

How we respect your privacy

Total Scrubs.com values its customers and respects their privacy. We are committed to protecting your privacy and the information you give us. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Total Scrubs.com recognizes that it must maintain and use customer information responsibly.

We do not sell, share, or trade customer information with individuals or companies outside our company. We do not release your email address to anyone.

Information collected

Your privacy is important to us. Our website's checkout process requires you to provide us with your billing, shipping, and contact information such as your email address. This information is used to fulfill your order and to keep you updated on the status of your order. Your contact information may also be used to get in touch with you when necessary or to communicate with you about our products, services, and promotions.

Opt-out

You may opt-out of our email list by emailing us at scotta@totalscrubs.com.However, please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

Cookies

Our online order system uses cookies to keep track of the items in your shopping basket.

Security Statement

We use industry-standard secure software technology, Secure Socket Layer (SSL), to protect the information you enter on your online order is transmitted securely from your web browser to our facilities. SSL (https) encrypts your order information and protects your information from being seen by unauthorized individuals. Secure Socket Layer provides our customers the highest level of security.

If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 801-753-7777. We’ll be happy to take your order right over the phone.